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Our Complaints Publication Report


Firm Name Group Other firms included in this report Period covered in this report Brands/trading names covered
Warranty Direct Limited BNP Paribas N/A July to December 2011 Warranty Direct
warrantydirect.co.uk
dealerwarrantydirect.co.uk
repaireasy.co.uk
Motoreasy
A B C D E
  Number of Complaints Opened Number of Complaints Closed Complaints Closed Within 8 Weeks (%) Closed Complaints Upheld by Firm (%)
Banking 0 0 0 0
Home Finance 0 0 0 0
General Insurance & Pure Protection 813 872 98.4% 20%
Decumulation, Life & Pensions 0 0 0 0
Investments 0 0 0 0

Warranty Direct operate a two stage complaints procedure which will affect the time taken for a complaint to be resolved.

Warranty Direct handle all expressions of dissatisfaction as complaints, including any concerns over the validity or value of a claim.
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