"I can't thank you and your company enough for paying for the replacement of the throttle body on my Nissan Micra. The cost was over £700 and my car is now running as it should be. I have had your warranty since my manufacturer's one expired and I can honestly say it's not just the best value for money after-market warranty available, but the level of cover, especially on wear and tear items, is exceptional."
Mr R Duns
"I am very happy with the clarity of your terms & conditions - they leave me confident in the insurance should I need to make a claim."
Mr M Freye
"My Rover 25 (at 46,000miles) has been extremely reliable & robust. However, on 2 occasions each of the 2 fuel pumps failed & were replaced with good service from WD in refunding etc. Very satisfied!"
Mr D Randall
"Made my first claim last week and pleasantly surprised with ease of process plus cheque for exactly the right amount arrived promptly yesterday."
Mr J Smalley
"Very impressed with the general service"
Mr W White
"A very good service. The repairs were approved without delay, the claim was settled within days. Very pleased indeed. Well done Warranty Direct. Keep it up"
Mr I Jones
"I have always felt that Warranty Direct handles claims fairly and efficiently"
Mr T Morrison
"Good, prompt, no fuss service. Well done!"
Mr C Stead
"The best type of warranty I could have taken out. Very polite staff, from the beginning to end of claim. My third claim and no disputes"
Mr P Mahon
"A few claims made now unfortunately, however Warranty Direct have been fantastic, better than I could ever have hoped for! Thoroughly recommended prompt, efficient, effective, understanding, compassionate service providing everything you need when you have a major worry of a breakdown. Thanks for everything."
Mr C Waddell
"The speed with which I received your cheque after submitting my claim was most impressive. Thank you"
Mr M Dixon
"Being happy with WD on my car, I took out the policy for household appliances as well."
Mr M Murray
"Staff superb. Claim was handled quickly and easily."
Mr M - Kilburn
"This is the first time I have kept a new vehicle beyond the manufacturer's warranty period. The claims I made during February were made with reluctance as the warranty had only been in force for a few months. The service I received from members of staff was second to none, friendly, helpful and courteous, a credit to the Company."
Mr H Smirles - Birmingham
"Thought the whole process was excellently handled. Would definitely recommend to friends and family (Honest John in The Telegraph is right)."
Mrs H Russell - Telford (Shropshire)
"I am so very grateful to have had such a company as yours dealing with my vehicle, in particular the distressing events over the past year or so. The peace of mind and support Warranty Direct has given me has been wonderful"
Miss April Aslett
"I feel rather guilty about having had to make a claim for a new engine for my Land Rover - this sort of failure really should not happen in a vehicle less than 4 years old and with only 36,000 miles on the clock. I am nevertheless obviously very glad that I had taken out cover with Warranty Direct: the service from Warranty Direct has been exemplary and this quite substantial claim has been settled promptly and with no hassle."
Dr Mealing - St. Peter Port
"I have made 2 claims and I have been treated fairly and courteously in both cases..."
D.W. Phillips - Buckinghamshire
"I have found WD to be fair and flexible and it therefore shows itself to care about customers. The service provided is prompt and efficient and you are prepared to negotiate when disputes/problems arise. I will therefore continue to use WD for policies on future car purchases. Thank you"
I.K. Barr - Lincoln
"Your service is excellent; it does exactly what it says in the literature. No delays or demur just sensible feedback. My garage (Mclennan, Loanhead) has commented that your service is exemplary and Mr Mclennan has already recommended you to many of his service customers..."
John C. Hardy - Edinburgh
"Very Quick, professional service. Feedback from garage about dealing with Warranty Direct was also positive..."
Mr. S. Byrne - Whitley Bay
"I have found all my dealings with WD and its personnel to be friendly, courteous, professional and efficient - a rare service these days, thank you..."
Mr H Nicholl - Inverness
"A very good service. The "testing time" came recently when I had to make a claim for some major work, and it was all settled without any quibbling. Well done."
A. Smith - Wiltshire
"I have been very impressed with your level of service. Your staff have always been well informed and most helpful."
W. McGill - Bedfordshire
"I have been remarkably impressed by the flexibility and efficiency of your company when handling all of my requirements."
Kevin Pounds - Aylesbury, Buckinghamshire
"I was very pleased with the outcome of the situation and thought that the letter sent to Porsche GB helped me get a new engine for my car."
How can we improve our service?
"I think your service is very good."
S. Hulme - Cheshire
"A1 sterling service. Have recommended you to all my friends. Hassle free, friendly and polite. Quick authorization and payment. Great to find a company that know what customer service is all about!!
How can you improve your service?
Probably already as good as it gets!!"
K Barnett - Lincolnshire
"Many thanks for very speedy settlement cheque re the above policy concerning water pump claim. Very impressed by speed and helpfulness of company."
Regards,
Stuart Moore
"Fantastic service with garage - feedback from them - really easy to deal with - job no. supplied quickly, without fuss - could get on with job. Claim settled within a week - brilliant service - Thanks!..."
Mr Tobin - Hampshire
